FAQ

SHIPPING POLICY

For items that are in-hand and ready to ship, please allow 7-14 business days for shipping and tracking information.

For those who have pre-ordered items, please be patient, as our team cuts and sews each piece by hand in the studio. It will ship in approximately 4 to 6 weeks, and we will provide any updates through the newsletter and the item status page. 

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

INTERNATIONAL SHIPPING POLICY 

International customers, please note that once an order is placed, we are unable to make changes or edits to the order.

We do not cover taxes and duties associated with international shipments. Our international carrier will contact you directly for any fees associated with international shipments. 

Please be patient as international orders may take longer than usual to process.

SIZING

In order to help find the best fit, the following information is available on every product page:

  • Product-specific measurements (i.e., sleeve length, pant leg width etc.).
  • Size of the garment worn by the model, alongside their specific measurements.

The above can be found on any item’s product page.

Our team is always available to answer any questions regarding measurements and fitting. 

RETURNS

In an effort to reduce textile waste and reduce our carbon footprint, we are unable to accept returns or exchanges at this time. Our small team cuts and sews every piece by hand in the studio. We appreciate your understanding and are here to assist with any questions or concerns you may have. Thank you for supporting our commitment to quality and craftsmanship.

If you have any problems with your order, don't hesitate to contact us at contact@belacartes.com

CARE

We encourage you to hand wash all of our garments in cold water and hang drying to extend the life of the piece. Unless of course, you want to distress the print and fabric, then by all means thrash it. Give it some character.