Shipping policy

BELACARTES SHIPPING POLICY

Last updated: September 12, 2026

ORDER PROCESSING

Ready-to-ship orders are generally processed within 3–7 business days unless a different timeframe is stated on the product page.

Business days do not include weekends or holidays. Processing time is separate from carrier transit time.

During releases, runway events, sales, holidays, or periods of high order volume, processing may require additional time. You will receive a shipping-confirmation email with tracking information once your order has been prepared for shipment.

PREORDERS & MADE-TO-ORDER PRODUCTS

Preorder, handmade, and made-to-order products have separate production timelines. The estimated production timeframe will be stated on the applicable product page.

Production and delivery dates are estimates and may change because of manufacturing, material, customs, quality-control, or carrier delays.

If an order contains both ready-to-ship and preorder products, the entire order may ship together once every item is ready. To receive available items separately, customers should place separate orders.

Submitting a preorder means you acknowledge and accept the estimated production timeline shown at checkout. Preorder and made-to-order purchases are final sale unless the product arrives damaged, defective, or incorrect.

DOMESTIC SHIPPING

Domestic delivery times depend on the shipping service selected during checkout. Carrier transit times begin after the order has been processed and transferred to the carrier.

Estimated delivery dates are not guaranteed. BELACARTES cannot guarantee arrival by a particular event, holiday, or personal deadline unless confirmed by us in writing before purchase.

INTERNATIONAL SHIPPING

International customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are not included in the product or shipping price collected by BELACARTES unless explicitly stated during checkout.

Customs processing may delay delivery. BELACARTES cannot control or predict customs fees or clearance times.

Refusing an international shipment does not automatically qualify the order for a refund. Any return shipping, customs charges, duties, or carrier fees incurred may be deducted from eligible store credit.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Address-change requests should be submitted as soon as possible. We cannot guarantee changes after an order has entered processing or been shipped.

BELACARTES is not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may be required to resend a returned package.

TRACKING & DELIVERY

Tracking information may take up to 48 hours to update after a shipping label is created.

A package marked “delivered” by the carrier is considered delivered to the address provided at checkout. If you cannot locate a delivered package, check with household members, neighbors, your building’s mailroom, and the shipping carrier before contacting us.

LOST OR DAMAGED PACKAGES

If tracking has stopped updating or your package appears lost, contact the shipping carrier and BELACARTES as soon as possible. We will assist with submitting a carrier claim when possible, but carrier investigations and claim decisions are outside our control.

If a package arrives visibly damaged, photograph the package, shipping label, internal packaging, and merchandise before discarding anything. Report the damage to us within 7 days of delivery.

BELACARTES does not guarantee replacement or reimbursement for packages confirmed as correctly delivered by the carrier. Any resolution will depend on the circumstances, available shipping insurance, and the outcome of the carrier investigation.

DELAYS

BELACARTES is not responsible for carrier delays caused by weather, customs, service interruptions, labor disruptions, incorrect addresses, or circumstances outside our reasonable control.

Questions regarding an order should be submitted through the contact form on the BELACARTES website with the customer’s full name and order number.

 

INTERNATIONAL SHIPPING POLICY 

International customers, please note that once an order is placed, we are unable to make changes or edits to the order.

We do not cover taxes and duties associated with international shipments. Our international carrier will contact you directly for any fees associated with international shipments. 

Please be patient as international orders may take longer than usual to process.