Refund policy

BELACARTES RETURN POLICY

Last updated: September 12, 2026

All BELACARTES products are produced in limited quantities. Please review product descriptions, measurements, sizing information, and your shipping address carefully before placing your order.

RETURNS & EXCHANGES

Eligible items may be returned for exchange or BELACARTES store credit only. We do not issue refunds to the original payment method for changes of mind, sizing issues, or unwanted items.

Return requests must be submitted within 14 days of confirmed delivery. Once your return is approved, the package must be shipped back within 7 days.

To request a return, contact us through our website contact form and include:

• Your full name
• Order number
• Item you wish to return
• Reason for the return
• Photos showing the item’s current condition

RETURN CONDITIONS

To qualify for an exchange or store credit, merchandise must be:

• Unworn and unwashed
• Free from stains, odors, pet hair, deodorant, makeup, and signs of wear
• Returned with all original tags, packaging, accessories, and protective materials
• In its original, resalable condition

Footwear must be tried on only on a clean, soft surface. Shoes returned with creased uppers, worn soles, scratches, or other signs of use will not be accepted.

BELACARTES reserves the right to reject any return that does not meet these requirements.

FINAL-SALE ITEMS

The following are final sale and cannot be returned or exchanged:

• Preorder and made-to-order products
• Custom, personalized, altered, or handmade one-of-one pieces
• Undergarments, boxers, socks, and other intimate items
• Accessories that have been worn or removed from sealed packaging
• Gift cards
• Discounted or sale merchandise
• Items marked “Final Sale” on the product page

ORDER CANCELLATIONS

Orders begin processing shortly after they are placed. Cancellation requests must be submitted within 24 hours of purchase. We cannot guarantee that a cancellation or order change can be completed once processing has started.

Approved cancellations may have nonrefundable payment-processing fees deducted where permitted.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are nonrefundable.

We strongly recommend using a trackable and insured shipping service. BELACARTES is not responsible for return packages lost or damaged while being shipped back to us.

Do not send merchandise back without return authorization. Unauthorized returns may be refused and returned to the sender.

STORE CREDIT & EXCHANGES

Approved store credit will be issued after the returned item has been received and inspected. Please allow 5–7 business days after delivery to process your return.

Store credit does not expire unless otherwise stated.

Exchanges are subject to product availability. Because BELACARTES releases are limited, we cannot guarantee that a replacement size or item will be available. If the requested exchange is unavailable, store credit will be issued instead.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order immediately after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photographs of:

• The complete item
• The affected area
• The packaging and shipping label

Do not wear, wash, alter, or attempt to repair the item before contacting us.

Natural variations, distressing, fading, dye effects, raw edges, handmade details, and irregular finishes may be intentional parts of the BELACARTES design and are not automatically considered defects.

BELACARTES reserves the right to make the final determination regarding return eligibility.